Tourism Sales Training

What's it all about?

This Tourism Sales Training Course - Sales Success and Exceptional Customer Service is specifically design for Tourism Businesses who sell to either overseas or local travellers.

There are 10 objectives that the course participants will achieve:

1. The best methods and techniques for converting their enquiries to bookings
2. Learn techniques for increasing average spend of each booking
3. Learn how to identify the customer needs and wants
4. Understand what makes good service and the true cost of poor service
5. Use this understanding to add value to your visitor experience
6. Be able to identify referral opportunities and systems
7. Explore alternative revenue streams for the business
8. Discussed ideas for co-operative business practices and within organizations
9. Identified the importance of using this information to plan ahead
10. Build new enthusiasm for yourself and your team

In summary:
Convert enquiries into customer bookings. Get those customers to spend more. Understand what they're looking for and give them more than they expect. Make it easy for them to refer their family, friends and other travellers to you. Look at other ways of making money from the infrastructure you have. Look at sharing resources with other businesses to reduce costs. Feel more confident that you have the tools to be able to weather any economic situations.

Who is this suitable for?

This Tourism Sales Workshop was originally run for the Canterbury Developments Corporation's Advanced Tourism Program, sponsored by New Zealand Trade & Enterprise. It is suitable for any Tourism business who wants to sell more of their products or services and build long term customer loyalty. This includes but is not limited to:

• Accommodation providers,
• Tour Operators
• Adventure Activity Operators,
• Booking centres,
• Tourism transport etc...

This course is ideal for Regional Tourism Boards to co-ordinate training for all Tourism Operators in their region or for Tourism Operators who want to improve their sales and customer service skills.

For more information or to discuss your individual requirements in more detail, please
contact us...

Return to Tourism Training Page...

Return to Home Page...